Lufthansa Airlines Customer Care

As a long-standing customer of Lufthansa Airlines, I know how important good customer service is. Lufthansa is one of the world's leading airlines and offers its customers a wide range of services. But what exactly does Lufthansa Airlines customer service include?

Lufthansa Airlines Customer Service is the link between the airline and its customers. It is designed to ensure that every customer receives the best possible support and care - be it before, during or after a flight. The customer service covers a wide range of topics, from bookings to rebookings and cancellations to complaints and refunds.

An efficient customer service team is crucial for Lufthansa to maintain the brand's high quality standards and ensure passenger satisfaction. After all, a satisfied customer is the best ambassador for an airline.

How do you contact Lufthansa Airlines customer service?

There are various ways to get in touch with Lufthansa Airlines customer service. The most common options are:

1. Telephone contact:

• Lufthansa operates an extensive network of customer service hotlines that are staffed around the clock.
• Phone numbers vary depending on the customer's country of origin and destination.
• Customers can discuss their concerns directly with an employee and usually receive quick help.

2. Written contact:

• Customers can also send their inquiries or complaints to Lufthansa Customer Service by e-mail.
• The email address is usually service@lufthansa.com mailto:service@lufthansa.com or similar.
• For quick processing, it is important that customers send all relevant information and documents.

3. Contact form on the website:

• On the Lufthansa website, customers will find a clear contact form that they can use to forward their request directly to customer service.
• Here they can enter their contact details, the topic of their request and other details.
• The advantage is that the form is forwarded directly to the responsible department.

4. Social media channels:

• Lufthansa is also active on social media and offers customer service there.
• Customers can contact the airline via Facebook, Twitter or Instagram and describe their concerns there.
• The advantage is that customers often receive feedback very quickly.

Regardless of which contact method customers choose, Lufthansa Customer Service always strives to process their concerns promptly and to their complete satisfaction.

Lufthansa Airlines customer service, e-mail and live chat support

In addition to telephone hotlines, Lufthansa Airlines also offers digital contact channels for customer service. This includes email support and live chat.

 Email support is a very practical option for customers who want to describe their concern in writing. The email address is usually service@lufthansa.com mailto:service@lufthansa.com or similar. Here, customers can explain their questions, booking requests or complaints in detail and attach all relevant documents.

The big advantage of email support is that customers can formulate their request at their leisure and consider all the important details. They will also receive written feedback that they can refer to if necessary.

The live chat is another digital contact option that Lufthansa Airlines offers. Through a chat assistant on the website, customers can clarify their questions in real time with a customer advisor. The chat is usually available around the clock and offers quick help with simple concerns.

Live chat is especially convenient for customers who need a timely response to their question. They can discuss their concerns directly with the employee and usually receive a solution within a few minutes.

Overall, Lufthansa Airlines customer service offers its customers a wide range of digital contact options to clarify their concerns quickly and easily.

Lufthansa Airlines Customer Service Opening hours and availability

Lufthansa Airlines customer service is available to its customers around the clock. The hotlines and digital channels have the following opening hours:

Contact Channel

Reachability

Telephone customer service

24 hours a day, 7 days a week

Email Support

Processing within 1-2 working days

Live Chat

Available around the clock

Social media channels

Care daily from 8 a.m. to 8 p.m.

In this way, Lufthansa ensures that its customers receive support at all times - whether during booking, during the flight or even after the trip.

The 24/7 availability of the telephone hotlines is particularly important. Here, customers can talk to an employee in real time and clarify their urgent concerns - such as delays, rebookings or complaints.

E-mail support and social media channels do not offer immediate help, but customers can formulate their concerns here in peace. The processing will then take place within 1-2 working days.

Overall, it is clear that Lufthansa attaches great importance to comprehensive customer service that is available at all times. No matter when or how customers contact us - they can always count on prompt and competent support.

If you have any questions about Lufthansa Airlines customer service or need assistance, do not hesitate to contact us. Our dedicated team is available around the clock and will be happy to help you.